Dylan Turtleneck Poncho
U.S. shipping is $5 flat-rate and free for orders $65+
We offer shipping to Canada for $25 flat-rate. Please note that we are not responsible for any fees incurred at the time of delivery.
All returns must be received within 10 days of your delivery date. We ask you to please contact us via private message on our contact us page to inform us of your return. We suggest contacting us as soon as possible in order to meet the deadline.
We will issue you a return authorization slip to print and include in your return with a return authorization number that you should write on the outside of your package. Returned items must remain un-washed & un-worn. We recommend you ship it back to us with tracking and insurance, we cannot be held responsible for items lost or not delivered.
Cash Refunds are not issued.
Once returned to us within the 10-day time-frame, we will issue store credit. Shipping is non-refundable, unless of course, we made a mistake.
Due to our limited quantities per style, we cannot guarantee an exchange in the exact same merchandise. Store credit may not be applied to shipping costs, nor will store credit be applied to an order before we have received the return back to the boutique. We process returns once per week, so while your item may be in the boutique, it may not be processed immediately. Credits expire 6 months from the date they are issued.
*We do not accept returns on any accessories including but not limited to purses, scarves, necklaces, earrings, bracelets, watches, hats, headbands, and/or undergarments as well as gift cards or items won in a giveaway. All sales are final on these items.
Any items marked FINAL SALE cannot be returned.
Any item that is discounted cannot be returned.
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